VouWallet Acceptable Use Policy

TECTRIX SERVICE DMCC operates under the VouWallet brand. This Agreement is concluded between TECTRIX SERVICE DMCC ("VouWallet", "Company", "we", "our") and you ("User", "Client", "You", "Your").

As a Client you hereby agree to act in a manner acceptable to the terms and conditions of the Agreement you enter with VouWallet. You hereby acknowledge and agree that it is your sole responsibility to comply with all applicable laws in using the VouWallet services irrespective of the reasons behind the use of these services. You further agree that you must adhere to this policy of Acceptable Use.


Permitted types of services when paying from the wallet balance

1. Selling digital goods on Steam or similar video game platforms
2. Top up balance of mobile operators
3. Top up your balance on social media platforms

Prohibited Activities

VouWallet does not permit and you hereby agree, not to use the VouWallet services for activities that are in violation of any law, regulation, directive, act, and decree. VouWallet also prohibits the use of its services for transactions that relate to the following list of items described in the table below:

Prohibited Items/Services transaction list

1. Stolen Goods (including digital and virtual goods)
2. Narcotics and drug paraphernalia
3. Steroids, Controlled Substances and other products that pose a threat to consumer safety
4. Cigarettes/electronic cigarettes/tobacco products/vapes
5. Any item that infringes on a patent or violates any trademark, copyright, right of publicity or privacy and any other proprietary right under the law of any jurisdiction
6. Sexually oriented material or services that are or offensive nature
7. Weapons or knives that are regulated under jurisdictional laws, embargos and other international export/import controls. Also any firearms, ammunition and other firearm accessories that may be prohibited by law
8. Weapons or knives that are regulated under jurisdictional laws, embargos and other international export/import controls. Also any firearms, ammunition and other firearm accessories that may be prohibited by law
9. Anything that promotes racial intolerance, hate and violence
10. Anything that allows for financial gains from of a crime
11. Anything that exposes the personal information of third parties in violation of applicable laws
12. Anything that relates to transactions that are associated with purchases of annuities or lottery contracts, layaway systems, off-shore banking or transactions to finance or refinance debts funded by a credit card
13. Anything that relates to transactions that are for the sale of certain items before the seller has control or possession of the item
14. Support Ponzi schemes and other such schemes that promise quick profits and substantial wealth
15. Money orders and sale of travelers cheques
16. Anything that relates to corruption and bribery
17. Prescription drugs and personal medical devices
18. Involve the sales of products or services identified by government agencies to have a high likelihood of being fraudulent
19. Alcohol sales via Internet
20. Manufacture and wholesale distribution of chemicals and allied products
21. Fortune-tellers, tarot card readers and mystics services
22. Support of political organizations and parties
23. Support of religious organizations
24. Sexual Encounter/Escort services
25. Manufacture and wholesale distribution of counterfeit goods

VouWallet has the right as per the Terms and Conditions of the Agreement to prohibit any transaction that it deems potentially fraudulent, illegal or illicit.

Approval Requiring Activities

Certain services may not be prohibited but due to their higher risk nature will require VouWallet’s approval prior to VouWallet accepting any payment transactions that relate to such services. The list of such services can be found in the table below.

1. Selling stored value cards and vouchers
2. Provision of escrow and companion services
3. Selling of transferable securities (including forex contracts) and other investment type instruments (such as stocks, bonds, options, futures) including interests in any private entity or property
4. Crowd funding investments
5. File sharing and Peer to Peer transfers
6. Newsgroups access

Violations Report and Enquiries

VouWallet encourages its clients to report any potential violations of this Policy immediately. For such reporting and to submit any other compliance specific query to VouWallet, kindly send an email to support@vouwallet.io.

TECTRIX SERVICE DMCC, a company incorporated in Dubai, UAE, with registration number DMCC196324 and registered address at Unit No: BA1170 DMCC Business Centre, Level № 1 Jewellery & Gemplex 3, Dubai, United Arab Emirates.