How to restore access to your e-wallet

Illustration for the article “Restoring access to your account”
To restore access to your VouWallet wallet, do the following:
  • Follow the link: https://go.vouwallet.io/recovery/phone
  • Make sure the “Log in” tab is selected
  • Tap “Forgot password”
  • Enter your phone number in the +7 format
  • Enter the code from the picture
  • Choose how to restore your password: an automated call or a text message
  • Change your password and log in to the wallet with the new one
If you still can’t log in, please email us at support@vouwallet.io with your mobile number, a detailed description and screenshots of the error you see.
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