The money didn’t arrive in my account. Who should I contact?

Illustration for the article “There was a problem topping up Steam”
Money is credited instantly, in rare cases within 15 minutes. If something went wrong, message our support in Telegram — @Wallet_Help_bot, and we’ll sort it out.

Please have your payment receipt ready — you can download it in your bank’s online account, in the “Transaction history” tab.
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Use the QR-code
QR code to download the VouWallet app